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Designing the User Interface: Strategies for Effective Human-Computer Interaction

authors: Shneiderman, Plaisant, Cohen, Jacobs

    Part I: Introduction
  1. Usability of Interactive Systems
    1. Introduction
    2. Usability Measures
    3. Usability Motivations
    4. Universal Usability
    5. Goals for Our Profession
  2. Guidelines, Principles, and Theories
    1. Introduction
    2. Guidelines
    3. Principles
    4. Theories

    3. Part II: Development Processes
  3. Managing Design Processes
    1. Introduction
    2. Organizational Design to Support Usability
    3. The Four Pillars of Design
    4. Development Methodologies
    5. Ethnographic Observation
    6. Participatory Design
    7. Scenario Development
    8. Social Impact Statement for Early Design Review
    9. Legal Issues
  4. Evaluating Interface Designs
    1. Introduction
    2. Expert Reviews
    3. Usability Testing and Laboratories
    4. Survey Instruments
    5. Acceptance Tests
    6. Evaluation During Active Use
    7. Controlled Psychologically Oriented Experiments

    5. Part III: Interaction Styles
  5. Direct Manipulation and Virtual Environments
    1. Introduction
    2. Examples of Direct Manipulation
    3. Discussion of Direct Manipulation
    4. 3D Interfaces
    5. Teleoperation
    6. Virtual and Augmented Reality
  6. Menu Selection, Form Fillin, and Dialog Boxes
    1. Introduction
    2. Task-Related Menu Organization
    3. Single Menus
    4. Combinations of Multiple Menus
    5. Content Organization
    6. Fast Movement through Menus
    7. Data Entry w/Menus: Form Fillin, Dialog Boxes & Alternatives
    8. Audio Menus and Menus for Small Displays
  1. Command and Natural Languages
    1. Introduction
    2. Command-Organization Functionality, Strategies, Structure
    3. Naming and Abbreviations
    4. Natural Language in Computing
  2. Interaction Devices
    1. Introduction
    2. Keyboards and Keypads
    3. Pointing Devices
    4. Speech and Auditory Interfaces
    5. Displays — Small and Large
  3. Collaboration and Social Media Participation
    1. Introduction
    2. Goals of Collaboration and Participation
    3. Asynchronous Distributed Interfaces:
      Different Place, Different Time
    4. Synchronous Distributed Interfaces:
      Different Place, Same Time
    5. Face-to-Face Interfaces: Same Place, Same Time

    4. Part IV: Design Issues
  4. Quality of Service
    1. Introduction
    2. Models of Response Time Impacts
    3. Expectations and Attitudes
    4. User Productivity
    5. Variability in Response Time
    6. Frustrating Experiences
  5. Balancing Function and Fashion
    1. Introduction
    2. Error Messages
    3. Nonanthropomorphic Design
    4. Display Design
    5. Web Page Design
    6. Window Design
    7. Color
  6. User Documentation and Online Help
    1. Introduction
    2. Online versus Paper Documentation
    3. Reading from Paper versus from Displays
    4. Shaping the Content of the Documentation
    5. Accessing the Documentation
    6. Online Tutorials and Animated Demonstrations
    7. Online Communities for User Assistance
    8. The Development Process
  7. Information Search
    1. Introduction
    2. Searching in Textual Documents and Database Querying
    3. Multimedia Document Searches
    4. Advanced Filtering and Search Interface
  8. Information Visualization
    1. Introduction
    2. Data Type by Task Taxonomy
    3. Challenges for Information Visualization